FAQ

If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.

If you’re still unsure which size to buy, please get in touch with us for tailored sizing advice. Please include your measurements for your bust, waist, and hip, and your usual clothing size so we can provide accurate sizing advice to help you find your perfect piece.

Garment colours will be shown and described as true and accurately as possible. However, slight variations in colour and size specifications can sometimes occur. Please also note that the way the colours appear on screen is also a result of the settings and colour calibration of your monitor.

We absolutely do and they're a great gift idea. You can click through HERE to purchase a gift card.

We offer a variety of gift card values. Once you have selected your amount and checked out, your Amaria Project gift card will be generated and emailed to you ready to use on our website. 

Gift cards are delivered by email only. Please remember to check your junk or spam if you do not see the email. If you would like your gift card sent directly to your special someone, please use their email when purchasing. 

To redeem, simply enter your gift card number and pin at the checkout.

Our gift cards do not expire, they arenon-transferable and may not be returned or redeemed for cash. Gift cards cannot be used to purchase other gift cards.

We accept payment through Amaria Project Gift Cards, Afterpay, Apple Pay, Google Pay, Shop Pay, Paypal and all major debit and credit cards, including AMEX.

Please note that orders placed through PayPal will not be fulfilled until the payment is no longer pending.

You will know your payment has been successful if you receive an instant order confirmation email detailing your order. Once your order is packed and dispatched, we will send you another email with a link to the Australia Post website where you can track the delivery of your order to your door. If you don’t receive it, please double-check your spam folder or reach us HERE

We completely get it, we change our minds too! While we wish we could, once an order is placed, we are unable to alter or cancel it at this time.

Should the item(s) not work out, make sure to return for a store credit.

Address change

We suggest reaching out to the courier company (Australia post for AU) to have this parcel redirected to your preferred address. 

Item change

We suggest once you've received your original order, you return it and make a separate order for the preferred item.

As long as the return is in its original condition, we will be able to issue you a store credit.
Please refer to our returns policy HERE.

All orders placed within Australia are shipped from Mount Barker postcode 5251 and will be delivered by Australia Post.

Standard Post (2-5 business days) $10.00
FREE SHIPPING WITHIN AUSTRALIA FOR ORDERS OVER $200

Express Post (1-3 business days) $15.00
OR an extra $4.00 when your order is over $200

Once your order is placed, you will receive a confirmation email letting you know that our our team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Yes, through Australia Post we can post your item/s to any PO Box within Australia.

At the moment we only offer domestic shipping in Australia. As we grow, we will definitely offer international shipping.

We are not responsible for loss or damage of your parcel once it has been dispatched from our warehouse. Australia Post will leave your parcel at your shipping address if there is a letterbox or they believe there is another safe place, however if you would like to add insurance or a signature on delivery please contact us prior to making an order and we can arrange this for an extra charge.

Please allow up to 3 business days for your order to be dispatched.

From there, your order will take the time allocated by Australia Post.

Due to the high volume of orders during launches, sales & holiday periods, processing and shipping times may be slightly delayed. As always, we appreciate your patience & support.

Once your order has been packed by our warehouse team, you will receive an email with the tracking number so you can keep an eye on the delivery. 

If you can't find it, please reach out to us HERE

Tracking appears on the Australia Post website once the parcel has been collected from our warehouse and scanned at an Australia Post Depot. This usually occurs after 7 pm on the day of dispatch but can take up to 24 hours.

We accept returns within 30 days of receipt of purchase for change of mind, size changes and style changes in exchange for a store credit only. The item/s must be in original condition with all tags remaining in place. Item/s must not have been worn, used, washed or altered in any way. ​To lodge a return, please contact us via email at hello@amariaproject.com.au

We are only able to offer a refund if a product is faulty or if you received the incorrect item. If this does occur please email us within 30 days of receipt of purchase with an image of the fault along with your Order Number to hello@amariaproject.com.au for further review.

Once we receive your return, we’ll process your store credit or refund, and then you will be able to reorder the style/size you would like, provided we have it in stock. Please note that as we are a small business delivery costs will not be refunded and return shipping method and associated costs are the responsibility of the customer.

Due to high demand, we do not offer exchanges as we can’t guarantee that the item/s will be in stock once we receive your return. 

Please know that all items in our SALE section are final sale, they will not be restocked and can not be accepted for return, exchange or store credit. 

If an item is out of stock, please sign up for the Product’s “back in stock” email notifications to stay informed on when it will be back. You’ll find this on the product itself on our website.

If you used your welcome code when you placed the order you're returning, just email us and we can give you another code to use on your next order. If you used a discount code offered during a limited time, we can give you another discount code only if the offer time hasn't passed.

We know the feeling of being obsessed with something and not being able to get it yet! We aim to restock our most popular pieces as often as we can.

Our best advice is to sign up for our email newsletter HERE to stay up to date with all our upcoming restocks and new arrivals.

You can also sign up for our back-in-stock notifications to be emailed as soon as a particular item is restocked. You’ll find where to do this on the product page.

If you have a question about a specific collection restock please reach out to us HERE.

We are located in Mount Barker where all our orders are processed and sent via Australia Post.